Help Center

Welcome to the ConveyorSkincare Help Center. Find quick answers below, or contact us if you need more help.

Account and sign-in help

How do I sign in?

Visit Account sign-in and enter the email address you used at checkout. Follow the instructions shown on the sign-in screen. If you receive a one-time code, check your inbox and spam folder.

I forgot my password. What should I do?

If your sign-in screen asks for a password, select “Forgot password?” and follow the reset email. If your sign-in screen sends a one-time code instead, use that code to sign in; no password reset is needed. Never share your password or sign-in code.

How do I update my account details?

Sign in to your account and open your profile or settings. If you checked out as a guest or cannot access the email used for your order, contact us for help.

Orders and shipping

Where is my order?

Check the confirmation and shipping emails sent to the address used at checkout. You can also visit Track Order or sign in to view your orders. If you need help, send us your order number through our contact page.

When will my order ship?

See our Shipping Policy for current processing and delivery information. Tracking details are sent when available.

Returns and cancellations

Review our Return Policy and Cancellation Policy for the terms that apply to your purchase. If you need help with an order, send us a message with your order number.

Rewards

Want to see your points and available rewards? Visit Your Conveyor Rewards and sign in with the email linked to your account.

Still need help?

Contact ConveyorSkincare. Include your order number if your question is about a purchase. Please do not send your password, one-time sign-in code, or payment card details.