Refund policy

 

Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Conveyor Skincare at conveyorskincare.com. We hope you love your purchase! If you’re not completely satisfied, we’re here to help.

30-Day Return Policy

We gladly accept returns of eligible skincare items within 30 days of purchase.

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging

  • Proof of purchase is required (receipt or order confirmation)

  • To start a return, email us at Welcome@conveyorskincare.com with your order details

  • Once approved, return instructions and a prepaid shipping label will be provided

  • Returns sent without prior approval cannot be accepted

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, not properly formulated, or not performing as intended, please contact us immediately at Welcome@conveyorskincare.com.

After review and verification, we may request that the item be safely disposed of rather than returned, especially for safety and hygiene reasons.

  • Upon request, we offer store credit for verified defective or improperly formulated products

  • In some cases, a replacement or refund may be issued at our discretion

Proof (such as photos or a brief description) may be required to process your request.

Non-Returnable Items

For safety and hygiene reasons, opened or used skincare products cannot be returned.

Additionally, we do not accept returns on:

  • Custom formulations or made-to-order products

  • Sale or clearance items

  • Digital purchases (including e-gift cards)

Refunds

Once your return is received and inspected (if applicable), you will be notified by email.

  • Approved refunds are issued to the original payment method within 10 business days

  • If more than 15 business days have passed since approval and you have not received your refund, please contact us at Welcome@conveyorskincare.com

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible) and place a new order.

EU Customers: 14-Day Cooling-Off Period

If your order ships within the European Union, you have 14 days from receipt to cancel or return your order for any reason.

Returned items must be unused and in original condition.

Contact Us

If you have any questions, our customer care team is happy to help.

📧 Email: Welcome@conveyorskincare.com

 

Customer Service
Call: 410-842-6995
Text (Emergency Only – 24 Hours): 443-564-6192

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Emergency Text Line (24/7):
Our emergency text line is available 24 hours a day for urgent matters only, including order issues, shipping or delivery errors, and payment-related concerns. Non-emergency messages received outside of business hours will be responded to the next business day.

Thank you for your continued support.

Sincerely,
Conveyor Skin Care
Customer Support Team
Welcome@conveyorskincare.com