Cancellation policy

CANCELLATION AND SUBSCRIPTION POLICY

Last updated: September 12, 2026

ORDER CANCELLATIONS

Order-cancellation requests must be submitted within 24 hours after the order is placed.

A cancellation is not guaranteed. Orders that have already entered processing, been fulfilled, or shipped cannot be cancelled.

To request a cancellation, email Welcome@ConveyorSkincare.com with your name, order number, and “Cancellation Request” in the subject line.

If an order cannot be cancelled, the customer may request an eligible return after delivery according to our Refund and Return Policy.

SUBSCRIPTIONS

When a product is purchased through a subscription, the price, delivery frequency, and billing schedule will be displayed before checkout.

Customers may cancel a subscription at any time before the next scheduled billing date through their customer account or by contacting Welcome@ConveyorSkincare.com.

Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been billed or processed.

We do not charge a subscription-cancellation fee.

Changes to payment information, shipping addresses, or delivery frequency must be completed before the next billing date. We are not responsible for orders shipped using information that was not updated before processing.

CONTACT

Email: Welcome@ConveyorSkincare.com
Telephone: 410-842-6995